• Private one-way transfer.
• Pick-up at the airport, ferry terminal or hotel.
• All taxes, fees and administration charges.
• Professional English-speaking driver.
• 1 piece of hold luggage and 1 piece of cabin luggage per person.
• Refreshments.
• Child seat (on request).
• Free waiting time of 20 minutes from scheduled arrival time.

• The pick-up service is provided at the airport or ferry terminal at the scheduled pick-up time (RDV).
• The driver will use a welcome sign bearing the name of KARUKERA EXPERIENCES for greater discretion.
• Departure is immediate and a maximum wait of 20 minutes is tolerated.
• Clients will then be taken to their hotel, airport, ferry terminal or place of residence.
• Refreshments are provided for all transfers outside the city of Pointe-à-Pitre.

SPECIAL CONDITIONS OF SALE

Cancellation policy for a Transfer Service

Any cancellation by THE CLIENT must be notified to us by email or phone, whatever the reason, the following amounts will be due as fixed penalties:

• If you cancel at least 2 full days before the transfer, no cancellation fee will be applied.
• If you cancel within 2 full days of the transfer, a cancellation fee of 50% of the total price will be applied.
• If you cancel on the day of the transfer, a cancellation fee of 100% of the total price will be applied.

Delay

Delays of up to 20 minutes in flights, ferries or boats in relation to the initially scheduled pick-up time are included. For flight delays of more than 20 minutes, you must contact the driver to request that the vehicle wait for you.
Any delay by the passenger(s) in relation to the pick-up time indicated in the confirmation email, ticket or SMS will result in an increase in the price of the service, if THE CUSTOMER informs the driver by telephone on 0059 690 703 555, in accordance with the following terms and conditions:

• Up to 15 minutes late: 10 euros
• 15 to 30 minutes late: 25 euros
• For each additional half-hour's delay: 25 euros 

If the driver is more than twenty (20) minutes late in addition to the free waiting time, he is free to continue his journey.
These supplements must be paid at the latest when the passenger(s) board the vehicle.

THE COMPANY cannot be held responsible in the event of a change of schedule by an air or sea carrier. However, it will endeavour to adapt its organisation to the new timetable. If necessary, and after a waiting time of twenty minutes in relation to the time initially scheduled, THE CUSTOMER will be informed of the cancellation of the transfer and will have to find another means of transport at his or her own expense. The transfer arranged by THE COMPANY will be due and non-refundable.

Additional baggage :

• The baggage allowance is limited to the dimensions and weight of one suitcase weighing 25 kg per passenger, whose combined dimensions are 158 cm (length + width + depth) and one piece of hand baggage whose dimensions do not exceed 55x40x20 cm.
• Any additional baggage must be indicated at the time of booking and is subject to a supplement (€5 per bag).
• All special baggage such as bicycles, golf bags, canteens, trunks, kiteboards, bicycle panniers, etc. must be indicated at the time of booking and is subject to a valid supplement (€15 per bag).
• To ensure passenger safety, baggage must be deposited in the areas reserved for this purpose. It may not be carried on board the Vehicle on the seats. 

These supplements must be paid at the latest when the passenger(s) board the Vehicle.